Refund Policy

Effective Date: September 8, 2026

Our Commitment

Object Remover is a single-purpose tool: you upload a clip, mark what you want gone, and we remove it. We would rather you find that out before you pay, which is why every new account gets free credits and why the mask is shown to you before the removal runs. If you have paid and it still is not what you needed, this page sets out when we refund. Please read it before subscribing.

Application Criteria

Eligible Purchases

Refunds apply to subscription purchases only. One-time Credits Pack purchases are non-refundable once the credits have been added to your account, regardless of how many credits remain unused.

Request Timeline

All refund applications must be submitted within 72 hours of subscription. Applications beyond this timeframe cannot be processed.

Usage Restrictions

Users who have consumed more than 50 subscription credits are ineligible for refunds. This restriction applies regardless of application timing.

Credits are charged per second of video, in two separate steps: tracking the object and removing it. The credit cost of a run is shown in the editor before you start it, and each step is billed on its own — so a run that fails at the removal step does not charge you for the removal.

Failed Runs Are Not Refund Cases

If a run fails on our side, the credits reserved for that step are returned to your account automatically. You do not need to apply for a refund, and a failed run does not count towards the 50-credit threshold above. If credits were taken for a step that never produced a result, tell us and we will put them back.

Application Process

Eligible users should follow these steps:

1. Initiate Contact

Email us at: [email protected]

2. Provide Information

Please include the following in your refund request:

  • Account information (the email address on the account)
  • Transaction ID
  • Subscription date
  • Reason for request

3. Timely Submission

Must complete application within 72 hours of subscription.

Please note: Credits Pack purchases are non-refundable and cannot be submitted through this process.

Processing Instructions

Upon receiving your application, we will promptly review and provide feedback. Approved refunds will be returned to your original payment method.

Credits Upon Refund: When a refund is approved, any credits remaining in your account from the refunded purchase are reclaimed and become unavailable, and any scheduled future credit grants from that purchase stop. Credits you have already used are not restored. If the refund is later reversed by your bank, the reclaimed credits are returned to your account.

Important Notice: Refunds may incur a handling fee not exceeding 6% of the original payment amount.

For fee details or other information, please contact [email protected] for assistance.

Terms Updates

Object Remover reserves the right to revise this policy. The latest version will be updated on this page, and we recommend regular review.

Contact Us

If you have any questions about this Refund Policy, please contact us at: